ceo93: Frequently Asked Questions

Go to ceo93 Register and fill in your mobile number, a password, and your preferred currency (BDT). The whole process takes under two minutes. You must be 18 or older to register.

• Use a mobile number you have active access to — it's needed for SMS verification.
• Choose a strong, unique password. Do not reuse passwords from other sites.
• One account per person. Duplicate accounts may be closed without notice.

Before processing your first cash-out, the team needs to confirm your identity. Accepted documents are:

• National ID Card (NID)
• Valid Passport
• Driving Licence

Upload a clear photo or scan from the account dashboard. Reviews normally complete within 6 hours on business days. Submit early so it doesn't delay your payout.

Yes, but it requires an identity check first. Contact the 24/7 live chat team and have your NID or passport ready. For security, number changes are processed manually and may take a few hours.

We support five methods for deposits in Bangladesh:

• bKash — most popular, fastest approval
• Nagad
• Rocket
• Upay
• Bank Transfer — suitable for larger amounts

Funds typically land in your account within 6 minutes. See the full deposit guide for step-by-step instructions per method.

The minimum single deposit is ৳350. There is no maximum set for deposits, though your payment provider may have their own daily limits. Bank Transfer is the best route for larger top-ups.

Wait up to 10 minutes first, as network delays can slow confirmation. If the balance still hasn't appeared:

• Take a screenshot of your bKash transaction confirmation (showing the Transaction ID).
• Open live chat and share the Transaction ID, the amount sent, and the time of transfer.
• The support team can manually trace and credit the deposit, usually within 30 minutes.

Most withdrawals land in your mobile wallet or bank within 19 minutes once approved. First-time withdrawals may take up to 6 hours because identity verification runs at the same time. After that, payouts are quick.

The minimum withdrawal is ৳1,200 and the daily limit is ৳30,000 at the Copper tier. Higher VIP tiers have higher daily limits.

The most common reasons are:

• Identity documents not yet submitted or still under review.
• Active bonus funds with an unmet wagering requirement (13× the bonus amount).
• The withdrawal amount is below the ৳1,200 minimum.
• The daily limit of your VIP tier has already been reached.

If none of these apply, contact live chat with your withdrawal reference number for a direct answer.

Your first deposit earns a 155% match bonus, capped at ৳28,000. For example, depositing ৳5,000 gives you ৳7,750 in bonus funds, bringing your total playable balance to ৳12,750.

The combined deposit + bonus total must be wagered 13 times before you can withdraw the bonus portion. The bonus is valid for 7 days from the moment it is credited.

The wagering requirement is 13× applied to the sum of your deposit and bonus. So if you deposit ৳2,000 and get a ৳3,100 bonus, you need to wager (৳2,000 + ৳3,100) × 13 = ৳66,300 total before the bonus converts to real cash.

Your progress is shown in the account dashboard under "Active Bonuses." Different game types may contribute at different rates — check the bonus terms page for the breakdown.

Yes. Regular players receive a 16% reload bonus on qualifying subsequent deposits. The same 13× wagering requirement applies. Check the Promotions page inside your account for the current schedule, as the reload offer runs on specific days of the week.

There is also a 1% daily cashback on net losses, credited automatically each morning with no wagering attached.

When a friend you referred makes their first qualifying deposit, you receive a referral bonus of ৳475 credited to your account. The referred friend must be a new player who registers with your unique referral link. There is no cap on how many friends you can refer.

The lobby holds over 3,700 titles across several categories: slots, live casino tables, fishing games, crash games, and sports betting including cricket markets for BPL, IPL, and T20 internationals.

Providers include CQ9, Red Tiger, Sexy Gaming, PG Soft, Ezugi, and KA Gaming. Browse the Casino Lobby to filter by type or provider.

RTP stands for Return to Player — it's the theoretical percentage of wagered money that a game pays back over a very large number of spins or rounds. A slot with 96.5% RTP returns ৳96.50 for every ৳100 wagered on average over time.

It's a statistical average, not a guaranteed return per session. Use it to compare games: higher RTP generally means less house edge. Each game's RTP is listed on its info panel inside the lobby.

The App is not on the Play Store — download it directly from the site:

• Visit ceo93 App page in your phone's browser.
• Tap "Download APK" and wait for the file to download (45 MB).
• Open your phone's Settings → Security, and enable "Install from unknown sources" for your browser.
• Open the downloaded APK file and follow the install prompts.
• Once installed, log in with your existing account or register directly in the app.

The current version is 2.4.2 and requires Android 7.0 or higher.

The App is completely free to download and install. There are no extra transaction fees for deposits or withdrawals made through the App compared to the browser version. Standard mobile data charges from your carrier may apply depending on your plan.

A few straightforward steps protect your account:

• Use a password you don't use anywhere else. Mix letters, numbers, and symbols.
• Never share your login details with anyone, including people claiming to be ceo93 staff. Our team will never ask for your password.
• Log out from shared devices after every session.
• If you suspect unauthorised access, change your password immediately and contact live chat.

Responsible play tools are available inside your account under "Account Settings." You can set daily, weekly, or monthly deposit limits, or activate a cool-off period. For a longer self-exclusion, contact the 24/7 live chat team and they will apply it immediately.

More detail is on the Responsible Gaming page. We encourage all players to use these tools if they feel their play is becoming a concern.