ceo93 Privacy Policy
This Privacy Policy explains what personal information ceo93 collects when you use our platform, why we collect it, and how you can exercise control over it. Reading this page should take about five minutes. If anything is unclear, our 24/7 live chat team can help.
Who Operates This Site
The ceo93 platform, accessible at ceo93.xyz, is the data controller for all personal information collected through this website and the ceo93 App. When this policy says "we," "us," or "our," it refers to the ceo93 operating entity. For specific questions about data handling, please contact us through our live chat or the support address listed at the bottom of this page.
Data We Collect
We collect only what is necessary to operate the service, process payments, and comply with responsible-gaming obligations. The table below summarises each category.
| Category | Examples | Collected When |
|---|---|---|
| Account data | Full name, date of birth, mobile number, email address | Registration |
| Identity documents | National ID Card (NID), Passport, Driving Licence | Before first withdrawal |
| Financial data | bKash/Nagad/Rocket/Upay account reference, transaction IDs | Deposit & withdrawal |
| Device & log data | IP address, browser type, OS version, session timestamps | Every visit |
| Gaming activity | Game history, bet amounts, win/loss records, session length | During gameplay |
| Communication records | Live-chat transcripts, support ticket content | When you contact support |
Why We Collect It
Each piece of data serves a specific purpose. We do not collect information speculatively.
- Account operation: To create and maintain your ceo93 account, verify your age, and secure your login.
- Payment processing: To route deposits through bKash, Nagad, Rocket, Upay, or Bank Transfer and to process withdrawals — typically within 19 minutes.
- Responsible gaming: To monitor for problem gambling signals, apply self-exclusion requests, and enforce the minimum age of 18.
- Customer support: To respond to your queries through 24/7 live chat and to keep a record for quality and dispute purposes.
- Legal compliance: To comply with applicable anti-money-laundering (AML) and know-your-customer (KYC) obligations before your first withdrawal.
- Service improvement: To understand which games players enjoy (we have over 3,700 titles) and to fix technical issues faster.
Payment & Transaction Data
When you deposit or withdraw using a mobile payment service such as bKash or Nagad, we receive a transaction reference number and your registered mobile number. We do not store your full mobile-banking PIN or password. Transaction references are retained to handle disputes and to satisfy audit requirements. Minimum deposit is ৳350; minimum withdrawal is ৳1,200.
Bank Transfer transactions may require additional verification, and processing times can extend beyond the standard six-minute deposit window. All financial records are stored using SSL-encrypted connections.
Cookies and Tracking
We use cookies and similar technologies to keep you logged in, remember your preferences, and analyse site performance. No third-party advertising cookies are placed without your knowledge.
Types of cookies we use
| Cookie type | Purpose | Can you opt out? |
|---|---|---|
| Essential | Session management, login state, CSRF protection | No — service requires these |
| Analytics | Aggregate page-view counts, error logging | Yes — contact support |
| Preference | Language, odds format, notification settings | Yes — in account settings |
You can clear cookies through your browser settings at any time. Clearing essential cookies will log you out of your ceo93 account.
Sharing with Third Parties
We share data only where necessary. We do not sell your personal information to anyone.
- Game providers (CQ9, Red Tiger, PG Soft, Sexy Gaming, Ezugi, KA Gaming): Your player ID and bet data are passed to the provider's game server to run the round. Providers are contractually bound to handle this data only for game-operation purposes.
- Payment processors: Your mobile number and transaction reference are shared with the relevant payment gateway (e.g., bKash, Nagad) solely to execute the transaction.
- Identity verification: Document images you upload during KYC are shared with our verification partner. Documents are reviewed within 6 hours and not retained by the partner after the check is complete.
- Regulators and law enforcement: We will disclose data when legally required by a valid court order or regulatory authority request.
- Service providers: Hosting, analytics, and customer-support tools may process data on our behalf under strict data-processing agreements.
How Long We Store Your Data
We keep your data for as long as your account is open and for a defined period after closure to meet legal obligations.
| Data type | Retention period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| Identity documents | Duration of account + 5 years after closure |
| Transaction records | 7 years (financial audit requirement) |
| Gaming activity logs | 3 years from each session |
| Live-chat transcripts | 2 years from the conversation date |
| Device & log data | 13 months (rolling) |
When retention periods expire, data is permanently deleted or irreversibly anonymised.
Your Rights as a ceo93 Player
You have the following rights over your personal data. To exercise any of these, start a conversation with our 24/7 live chat team and state which right you are invoking. We aim to respond within 30 days.
- Access: Request a copy of all personal data we hold about you.
- Correction: Ask us to fix inaccurate or incomplete information.
- Deletion: Request erasure of your data, subject to legal retention requirements. Note that deletion requests will close your account permanently.
- Restriction: Ask us to pause processing while a dispute is being resolved.
- Portability: Receive your account and gaming data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests (for example, analytics). Essential processing for contract performance cannot be objected to.
We will never charge a fee for exercising your rights unless a request is clearly unfounded or excessive, in which case we will explain our reasoning before proceeding.
Players Under 18
ceo93 is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover that a minor has registered, we will close the account immediately, void any transactions, and delete all associated data as quickly as practicable. If you believe a minor has accessed the platform, please notify us through live chat immediately.
Updates to This Privacy Policy
We may update this policy when our services change, when we adopt new technologies, or when legal requirements shift. When we make material changes — ones that meaningfully affect your rights or how your data is used — we will display a notice on the ceo93 platform for at least 14 days before the new version takes effect.
Continuing to use the platform after the effective date means you accept the updated terms. The "Last updated" date at the top of this page always reflects the current version.
Get in Touch About Your Data
For any privacy-related question — whether you want to access your data, raise a concern, or request deletion — the fastest route is our 24/7 live chat available on every page of the ceo93 platform. Our support agents are trained to handle data requests and will escalate to the data-protection team where needed.
All data requests are logged and tracked. We will confirm receipt within 48 hours and provide a full response within 30 days. If you are unsatisfied with our response, you have the right to escalate to the relevant supervisory authority in your jurisdiction.
Ready to play? Create your ceo93 account — it takes under two minutes. Already have one? Return to the homepage.