Our Commitment to Players
ceo93 believes that every player deserves a safe, fair experience. We provide real tools, not just a policy page. Our team monitors accounts for signs of distress and responds within hours when a player requests help through live chat.
We do not send promotional messages to players who have activated any responsible gaming tool. If you have set a deposit limit or cooling-off period, you will not receive bonus emails or push notifications during that time.
One rule you should know: ceo93 will never reverse a self-exclusion request or a cooling-off period, even if you change your mind during the active window. This is intentional. It protects you.
Age Policy and Account Checks
You must be at least 18 years old to register and play on ceo93. We verify age before processing your first withdrawal. Accepted documents are:
- National ID Card (NID)
- Passport
- Driving Licence
Document review takes up to 6 hours. If we cannot confirm your age, your account will be suspended and any winnings returned to your original payment method. There are no exceptions to this rule.
Parents and guardians: If a minor accesses your account, contact us immediately via 24/7 Live Chat. We will suspend the account the same day and investigate.
Warning Signs of Problem Gambling
Gambling becomes a problem when it stops being fun and starts affecting your money, relationships, or daily routine. Recognising the signs early gives you the best chance of staying in control.
- Spending more than you planned, every session
- Chasing losses by depositing again straight after losing
- Borrowing money specifically to fund gambling
- Hiding your activity from family or friends
- Feeling anxious or irritable when not playing
- Missing work, study, or family commitments to play
- Using gambling to cope with stress or low mood
- Unable to stop at a planned time or amount
If two or more of these apply to you, consider activating one of the tools below or speaking with a support organisation listed at the end of this page.
Quick Self-Assessment
Answer these four questions honestly. There are no wrong answers and your responses are not saved anywhere.
Ask yourself
- Do you deposit money you need for rent, food, or bills?
- Have you lied to someone close to you about how much you spent?
- Do you feel you need to win back what you lost before you can stop?
- Have you tried to cut down but found it difficult?
One "yes" is enough reason to use our deposit limit feature. Two or more "yes" answers suggest you should activate a cooling-off period and consider reaching out to a counsellor.
ceo93 Player Protection Tools
All tools are free, available instantly through live chat, and take effect within minutes of your request. Here is what you can activate:
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit. The minimum deposit at ceo93 is ৳350. You can set your limit to any amount above that. Increases to a limit take 7 days to activate; reductions apply immediately.
Session Time Reminders
Ask our support team to add a session timer to your account. After your chosen duration (30 minutes, 1 hour, or 2 hours), the system sends a notification prompting you to take a break. The session does not end automatically, but the reminder keeps you aware of elapsed time.
Cooling-Off Period
Take a short break without fully closing your account. Available durations are 1 day, 3 days, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or place bets. All pending withdrawals are processed normally.
Reality Check Statements
Request a full account statement showing your net result over the past 30, 60, or 90 days. This gives you a clear picture of actual spending, not just individual session wins or losses. Statements are sent to your registered bKash or email contact within 24 hours.
Setting Limits – At a Glance
Self-Exclusion: Step by Step
Self-exclusion closes your account to new deposits and bets for a minimum of 6 months. If you choose permanent exclusion, the account cannot be reopened under any circumstances.
How to request self-exclusion
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1
Open Live Chat
Start a conversation with our support team. It is available 24/7, including during cricket match hours and late-night sessions.
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2
State your request clearly
Say "I want to self-exclude for [6 months / 1 year / permanently]." The agent cannot talk you out of it or offer a bonus instead.
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3
Confirm your identity
Provide your registered phone number and the last four digits of your NID. This prevents accidental exclusions by others.
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4
Receive confirmation
We will send a confirmation to your contact within 24 hours. Any balance remaining in your account can be withdrawn during this window.
Important: Self-exclusion at ceo93 does not automatically exclude you from other gambling sites. If you want broader protection, contact a national support organisation (see below) for multi-site options.
Where to Get Help Outside ceo93
Talking to an independent counsellor is often more effective than relying on a platform's own support. These organisations can help people in Bangladesh:
All three services are free. You do not need to give your real name. Online sessions can be accessed from a mobile phone using bKash or Nagad data packages.
Keeping Children Away from Gambling Sites
ceo93 blocks all underage registrations. But parents and guardians also play a role, especially in homes where multiple people share a phone or tablet.
Practical steps for households
- Use a separate phone profile or guest mode when handing your device to a child
- Enable parental controls on your Android device (Settings > Digital Wellbeing)
- Never save your ceo93 login credentials in a shared browser
- Log out of the ceo93 app after every session on a shared device
- Consider installing a filtering application such as Net Nanny or Google Family Link to block gambling-related websites at the router level
If you believe a minor has accessed a ceo93 account, contact our 24/7 Live Chat immediately. We will freeze the account pending investigation.
Questions Players Ask About Safe Play
Can I undo a cooling-off period if I feel better the next day?
No. Once a cooling-off period is active, it runs its full course. If you requested 7 days, the account stays locked for 7 days regardless of how you feel. This is by design: impulsive reversal is exactly the behaviour the tool is meant to prevent.
How does ceo93 know if I am developing a gambling problem?
Our team reviews account activity for patterns such as rapid successive deposits after losses, significant increases in session frequency, and unusual bet sizes relative to typical activity. If we see these patterns, we may proactively contact you via Live Chat to check in. We do not make any assumptions, we simply ask if you are okay.
Will a deposit limit affect my bonus eligibility?
Your bonus eligibility depends on the deposit amount, not the limit itself. If your deposit limit is lower than the minimum deposit required for a specific promotion, you will not qualify for that promotion. We will not override your limit to unlock a bonus.
What happens to my account balance when I self-exclude?
Any real-money balance in your account at the time of self-exclusion can be withdrawn during the 24-hour processing window. After that window closes, withdrawals are still processed but require you to contact support directly. Bonus balances are forfeited on permanent exclusion.
Can someone else request a cooling-off period on my behalf?
A family member or close friend can contact our Live Chat and flag a concern, but only you can formally authorise account restrictions. This protects players from unwanted third-party interference. If a family member is concerned, we encourage them to speak with a counsellor at Gambling Therapy for guidance on how to approach the conversation.
Is there a minimum withdrawal amount during a responsible gaming restriction?
Yes. The standard minimum withdrawal of ৳1,200 applies at all times, including during cooling-off periods. Withdrawals are processed within 19 minutes through bKash, Nagad, Rocket, Upay, or Bank Transfer.
If you are ready to play responsibly, ceo93 is here. The minimum deposit is ৳350 and all player protection tools activate in minutes.
Register Safely
18+ · Play Responsibly. Gambling carries financial risk. Never play with money you cannot afford to lose. If gambling is no longer enjoyable, please use the tools on this page or speak to a counsellor.